“Our goal is to support our customers beyond their expectations”
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HARKEN PROCARE
Welcome to Harken ProCare, we are the Superyacht and Grand Prix technical support and service division of Harken.
In collaboration with our global network of authorized agents, we aim to deliver a high end proactive support and service network worldwide.
AT HARKEN PROCARE WE CAN SUPPLY:
The most important job we have as a company is to support you, our customer. Harken ProCare offers true one to one technical support and puts the information you need at your fingertips.
OUR MISSION
At Harken we have something that we call our ”Weather Mark”, we rely on it to navigate our company, it states:
Keep the well-being of your people first.
Make the best product at a fair price.
Support our customers beyond their expectation.
Never lose the basic judgment you’ve been taught; your sense of right from wrong.
The third element requests that we “Support our Customers Beyond Their Expectation”.
Harken ProCare strives to do just that. ProCare is, Proactive Care.
We want to simplify the lines of communication and increase the relationship between Harken and you, our customers. We do this by supplying one point of contact. The ProCare Manager is the link between the Yacht and the Harken factories.
Our Team is made up of experienced Senior Technicians and Harken Custom Project Managers, that have all worked and are working in the field. Whether that be the Ocean Race, Superyacht Regattas, TP52 events or Americas Cup. All have hands on experience in all of Harkens product ranges, including Captive and Deck Winch Systems, Hydraulics and Custom Hardware. They have direct access to each factory resource, this means they can quickly retrieve drawings, technical information and service history. This speeds up our response time and we hope delivers a better consistent global service to you, our customer.
We offer proactive service programs as well as Winch and Hardware maintenance training courses. Our equipment is being pushed harder and harder and can be working right at its limit. To keep a system working at this level requires a good proactive service program and a good understanding.
We can help setup this program, train your team and help give you piece of mind in your Harken equipment.
“SUPPORT OUR CUSTOMERS BEYOND THEIR EXPECTATIONS”
Peter Harken
Keep your head out of the boat with Harken PROactive CARE
OUR HISTORY
It all started in a hot container during the Volvo Ocean Race 2014 -2015. The One Design Volvo 65 bought up several challenges for the Harken support team.
As the Volvo 65 was a true One Design fleet, we needed to supply a true One Design service and due to the short stopover periods, deliver that service as efficiently as possible.
To accomplish this, we derived several systems and procedures within the service that allowed up to 8 technicians to work simultaneously and as efficiently and consistently as possible. We had a lot of work to do at each stopover and time was always short. We found that set practices, communication and clear detailed reporting was the key to allowing us to complete the service on time!
By producing a simple step by step technical report, it allowed the Teams and us to plan exactly what work was being carried out and when. We were able to communicate efficiently, and proactively plan the order of works to be carried out.
We put detailed processes in place, that ensured each Winch would receive the exact same service no matter which technician was carrying out the work.
The difference was in the details. From which order you disassembled and reassembled the winch, to how you set up your workspace, all these details contributed to how efficient the service was carried out. Gone were the days of greasy messy work spaces, this was like a F1 Pit Lane, efficient and consistent.
It is this philosophy that we have now taken and applied to our Superyacht and Grand Prix Service program worldwide and how Harken ProCare was born.
