" Harken ProCare have supported J-Class Lionheart's racing and cruising programs since 2012. They have worked meticulously to ensure zero breakdowns, which has in no small part contributed to our success on the race course."
Toby Brand Captain - SY Lionheart
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PROCARE TECHNICAL SUPPORT
The most important job we have as a company is to support you, our customer. Harken ProCare offers true one to one technical support and puts the information you need at your fingertips. We do this by supplying you with one point of contact. The ProCare Manager is the link between the Yacht and the Harken factories.
Our Team is made up of experienced Senior Technicians and Custom Project Managers, that have all worked and are working in the field, whether that be the Ocean Race, Superyacht Regattas, TP52 events or Americas Cup. All have hands on experience in all of our product ranges, including Winch Systems, Hydraulics and Custom Hardware. They have direct access to each factory resource, meaning they can quickly retrieve drawings, technical information and service history. This speeds up our response time and we hope delivers better consistent global technical support to you our customer.
In collaboration with our global network of authorized agents, we aim to deliver a high end proactive service and support network worldwide.
PROCARE DASHBOARD
The key to our global support and service is our ProCare Dashboard. This provides our Global Network of Authorised Agents and Technicians full access to a Yachts history and service records as well as their future service scheduled. The Yacht also has full remote access to this resource and can view all equipment manuals, drawings, spares innovatory and service records.
This in combination with a fully bespoke proactive service program aims to give you peace of mind and help you maintain your equipment to the highest level.
KEY BENEFITS
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Harken ProCare is Proactive Service Not Reactive Service. We work alongside you and your Team to plan ahead.
Our equipment is being pushed harder and harder and can be working right at its limit. To keep a system working at this level, as you know requires a good proactive service program and a good understanding of the equipment in use.
We also include product maintenance training for one of your team. This training is run by our senior service team and can be either onboard or at our technical facility in Palma de Mallorca.
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Consistency is key. We do this by supplying each yacht with one point of contact within the ProCare Team, they are your direct link to both Harken factories.
The ProCare Global Team are fully trained in all ProCare procedures as well as being connected to the ProCare database. Meaning each ProCare base have the ability to access your latest service history and equipment information, allowing us to work more efficiently and speed up our response times. Through Harken ProCare we also monitor and set spare part pricing so this is also consistent as you travel the global.
*Small price fluctuation due to local import duties.
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In collaboration with our factory trained Global Service Network we strive to help and support you no matter where you are.
Our service programs are developed from our extensive experience with the Ocean Race, Superyacht and Grand Prix Sailing.
We implement a proactive program that includes a photographic reporting system, which will in turn help us and you to monitor your equipment condition throughout its life.
This knowledge then helps us in recommending a bespoke spare parts lists and building your personalised maintenance program.
Harken ProCare are available to run a pre-season and end of season service as well as a pre regatta check if required. Each service is followed up with a report, which will then be stored in your secure on-line resource (Dashboard).
Once setup your on-line dashboard is accessed through a secure login and is the hub for all your up to date manuals, parts lists, service history etc.
TESTIMONIALS
SY Dreamcatcher (Swan 88)
“Thank you for the training yesterday. It was very clear that you have a lot of experience in teaching and servicing your winches.
I believe the training you provided the team will be invaluable in the coming months / years to ensure that the winches are maintained to a high standard.”
Captain SY Dreamcatcher
SY Hetairos
"Having made the switch to Harken winches we have been immediately impressed with the proactive input and rapid response of Harken ProCare. Having now been through our first service the level of detail and depth of product knowledge are plain to see. We are very much looking forward to our continued working relationship with Harken ProCare and their worldwide support network.”
Captain SY Hetairos
J-Class Lionheart
" Harken ProCare have supported Lionheart's racing and cruising programs since 2012. They have worked meticulously to ensure zero breakdowns, which has in no small part contributed to our success on the race course."
Captain SY Lionheart
SY Northstar
“During a difficult period worldwide all timescales were met, required customisation was discussed, designed, manufactured, delivered and installed with zero issues. We couldn't be happier with the collaboration with the Harken and Harken ProCare teams.'
Boat Captain SY Northstar
SY Nariida
“Harken ProCare have been involved with the Harken Improvements to Nariida for the past 8 years, replacing winches, hydraulics and deck gear. They bring a large amount of knowledge to Nariida also looking into archives for drawings to re-create and improve some of our custom pieces. We took the decision to move across to Harken hydraulics a few years ago, the product and the support from the ProCare Team has been excellent, Keeping Nariida Sailing 20+ years on!”
Captain SY Nariida